Thames Water news: Croydon man said he was consuming 5,000 liters a day | United Kingdom | News

Varun, 35, a father-of-one, lives in Croydon after moving from Harrow in 2020, where he paid £27 a month for water. Now Varun has been charged £4,000 by Thames Water for using it in 2021.

In 2021, Varun’s new monthly water bill averaged £333, despite his claims he was rarely home.

He claimed Thames Water said it used 5,000 liters of water a day.

Varun then said: ‘I was shocked as I checked the bill on my Thames Water online account.

“I thought it might be a system error as before moving to Croydon I lived in Harrow and was paying around £27 a month as a water bill.

“When I moved into my current home in October 2020, my water usage was around 300 liters per day according to last year’s bills.

“But suddenly after February 2021 it started to show that my consumption was around 5,000 liters per day.”

Speaking to MyLondon, Varun claimed his account showed him continuing to use water in November 2021, despite him and his family being in India that month.

He added that he believed members of his household were not using the water beyond what is considered normal and that he did not believe there was a leak.

Varun added: “Our water consumption is normal. It includes regular daily activities and a quick bath in the morning. We wash our clothes two to three times a week.

“I don’t wash my car and I don’t have a garden where we would use a lot of water. After getting this bill, the first thing I did was get a plumber to check for leaks.

“The plumber said there were no leaks inside the house.”

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“One of the Thames Water chat agents told us that if he found any issues with the current bill in due time he would refund us.

“But they don’t understand where we’re supposed to get the money to start with.”

A spokesperson for Thames Water said: ‘We are sorry for the inconvenience and concern this has caused the family and are re-verifying their account as a matter of priority.

“We have identified some readings from their water meter that require further investigation and will update the family on our progress.

“We will also put the account on hold until the matter is fully resolved.”